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Last Updated: 16th August 2024

At Your Virtual Race, we are committed to protecting the privacy and personal information of our participants, visitors, and customers. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website https://trail.yourvirtualrace.com (the “Site”) and participate in our virtual races and events.

1. Information We Collect

We may collect the following categories of personal information:

  • Personal Identifiers: Name, email address, phone number, postal address, or any other identifiers you provide.
  • Race Participation Data: Information related to your participation in races, including progress, results, and interactions within the virtual race platform.
  • Payment Information: Billing details and payment card information, collected securely through third-party payment processors.
  • Technical Data: IP address, browser type, device information, and cookies to enhance your browsing experience and improve site functionality.
  • Voluntary Information: Information you provide to us when filling out forms, surveys, signing up for newsletters, or participating in promotions.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: To register you for virtual races, track your progress, and manage race-related communications.
  • Payment Processing: To process and confirm payments for events, merchandise, and other services.
  • Communication: To send race updates, promotional materials, and important notifications related to your participation.
  • Customer Support: To respond to your inquiries and provide customer service.
  • Analytics and Improvements: To analyse user behaviour, preferences, and website traffic to improve our services and customise the race experience.
  • Legal Compliance: To comply with legal obligations, including data protection regulations.

3. How We Share Your Information

We do not sell or share your personal information with third parties, except in the following situations:

  • Service Providers: We may share your information with trusted service providers that help us operate the Site, process payments, send communications, or improve our services.
  • Legal Requirements: We may disclose your information if required by law, court orders, or to protect the safety and security of our participants, employees, or the public.
  • Business Transfers: In the event of a business merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, but it will remain protected by this policy.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information when you visit our Site. Cookies help us:

  • Remember your preferences
  • Track your race progress and history
  • Analyse site usage to improve our services

You can adjust your cookie settings in your browser, but this may impact your ability to access some features of the Site.

5. Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, or destruction. These include:

  • Encrypted transactions via SSL
  • Secure payment processing through third-party providers
  • Access controls to restrict who can view your data

While we strive to protect your data, please note that no system is 100% secure, and we cannot guarantee absolute security of your personal information.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
  • Right to Object: You can object to our use of your personal data for direct marketing purposes.
  • Right to Data Portability: You can request that your data be transferred to another service provider.

If you wish to exercise any of these rights, please contact us at [email/contact details].

7. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy applies only to our website and services, so if you visit other sites, we encourage you to review their privacy policies separately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or enhancements to our services. When we do, we will post the updated policy on this page with a revised “Last Updated” date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

  • Email: info@yourvirtualrace.com